Privacy & Cookies Notice

1. Introduction

Cornerstone Consulting Group is a trading name of Bridge to Cloud, LLC who are registered in Dallas, Texas USA Registration No. 84-4045030. We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate (online or offline) with us, events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

2. The Information we collect on our website

We only collect, process and store personally identifiable information in accordance with General Data Protection Regulation (GDPR) and Data Protection Act 2018 and used expressly for the purposes of responding to enquiries on the basis of recorded communication, preferences or indicated requests for marketing information.

If you contact us other than via our website and you give us permission to do so, we may keep a record of that correspondence, adding your information and enquiry details to our CRM system. From time to time we may also use third party services, to collect your information, for example for events bookings.

The data that we collect includes details of your journey through the Bridge to Cloud, LLC website, as well as device-specific information such as IP address, mobile device, browser version, operating system, mobile network, device settings and geographical data. The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

• Your IP address at the time
• The time and date of when you submitted information
• The corresponding statement that you consented to

We may, in further dealings with you, extend this information to include your purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

The legal basis for processing your data is based on your specific consent, performance of a contract, compliance with a legal obligation, your vital interest, or our legitimate interest that we will have requested or stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

Contact Form

The primary instance where our website will ask you for personally identifiable information is our contact form. Upon completing your information, you will be asked to consent to our data processing policy which is outlined within this document.

Once submitted, your information will be processed and forwarded to us within a single email sent by the website application. Your information will not be stored within the website application's database.

Hotjar

We use Hotjar in order to better understand our users' needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).

Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

HubSpot

This website uses the HubSpot — an inbound marketing and sales platform to customise content to visitors and adapt how we communicate with them. HubSpot uses cookies and pixel tags to analyse your use of our website. This anonymous information is transferred to and stored in a HubSpot server in the USA.

3. How we use your information

• To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about
• Make available our products and services to you
• Process your orders
• Take payment from you or give you a refund
• For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities
• To power our security measures and services so you can safely access our website and mobile apps
• Help us understand more about you as a customer, the products and services you consume, so we can serve you better
• Contact you about products and services from us
• Provide you with online advertising and promotions
• Help answer your questions and solve any issues you have

4. Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

• If the law or a public authority says we must share the personal data
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk)
• From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

5. How we keep you updated on our business, products and services

Email Marketing

From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications.

When interacting with our website, you may be asked if you'd like to sign-up to receive our email marketing communications and you will be asked explicitly to opt-in to receiving these.

You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.

6. Your rights over your information

Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

Right to Correction of Your Personal Data

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to Stop or Limit Our Processing of Your Data

Under Article 21 of the GDPR, you have the right to object to the processing of your personal data at any time. This allows you to stop or prevent us from processing your personal data, if we are not obligated to use it any more.

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

7. How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 3 years after our last contact with you, at which point it will be permanently deleted and therefore irretrievable.

8. Your data and Social Networks

When using this website, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

9. Security

Data security is of great importance to Bridge to Cloud, LLC and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

Physical & Managerial Security Procedures

• Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies)
• Implementing access controls to our information technology
• We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores
• Never asking you to disclose your own passwords
• Advising you never to enter your account number or password into an email or after following a link from an email

Website Application and Hosting Security Procedures

• HTTPS — This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). All communications between your browser and this website are securely encrypted.
• Secure Update Process — This website application's code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.
• Two Factor Authentication — Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two factor authentication login.
• Web Application Maintenance — Our organisation regularly monitors the security of this website and consistently updates the core platform and supporting extensions.
• PCI-DSS Compliant Server — Our website application is hosted on a PCI-DSS compliant server independently certified by Security Metrics.

10. How to contact us

If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

• Assigned Data Protection Officer: Simon Hornby, Managing Partner
• By email: info@cornerstone-consulting.io
• By post: 6101 Long Prairie Rd, Ste 744, Dallas, TX 75028 United States

Thank you for taking the time to read our Privacy Policy.

Bridge to Cloud, LLC

This Policy was last updated on 29th March 2023.

11. Cookies used by this website

What are Cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).

What are ‘Strictly Necessary Cookies’?

These are the cookies that are essential for this website to perform its basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual ‘carts’ on sites that have an e-commerce functionality.