Customers in the Cloud:
Production workloads are running and being fully supported in the public cloud in less than a year with relatively few service issues given the age of the legacy infrastructure and applications. The Digital Banking Platform is being supported by an interim operational support model that leverages existing and new processes, teams, and tools.
An Eye on the Future:
As migrations began ramping down, planning for the next steps began ramping up: organizational transformation activities; accelerating the Site Reliability Engineering (SRE) and application support maturity; cloud cost optimization; clearing the various forms of debt that were intentionally brought into the cloud to achieve the aggressive data center exit schedule.
Cornerstone’s program governance model brought together internal NCR departments including Software Engineering, Product Management, Customer Services, Security, DC Hosting & Operations, NCR Professional Services, and Software Architecture along with the cloud provider’s Professional Services group and the delivery partner. These groups operated together as a fully engaged team – from engineers to senior executives – guided by and executing on the program’s guiding principles to “move fast and do no harm”. Every one of these teams operated at a sustained level of excellence to meet the program objectives. The program could not have met the business objectives without these strategic partners.